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Player Tips

  • Play Responsibly!

  • Fill out a play slip to ensure accuracy of the ticket you want to purchase.

  • SIGN THE BACK OF YOUR TICKETS AT THE TIME OF PURCHASE – THEY ARE BEARER INSTRUMENTS. WHOEVER SIGNS THE BACK OF THE TICKET IS THE OWNER OF THE TICKET.

  • Be an educated player – know the rules. Contact Customer Services at 1-877-962-7529 if you need information on how to play the games.

  • Tickets can be scanned only once. If you have your ticket scanned at one location, it will not scan correctly at a different location.

  • The lottery terminal will play a brief musical tune for all prizes of $50 and higher. Listen carefully for the tune when your tickets are being scanned.

  • The VFD customer display near the lottery terminal will show the winning amount up to $599; however, it is a good practice to ask for a validation receipt when redeeming a winning ticket. The receipt will verify the amount of your winnings.

    For prizes $600 and above the VFD customer display will read “Claim at Lottery”.  Prizes between $600 and $99,999.99 must be claimed at any NCEL Claims Office, NCEL Headquarters, or by mail using an NCEL prize claim form. Prizes of $100,000 or more must be claimed in person at NCEL Headquarters in Raleigh.

  • Find out how the retailer will pay out your prize on a winning ticket before you have the ticket scanned. Retailers may pay winners by money order if the winnings are over $25. If this is not acceptable to you, you may try another retailer, the regional claim center or mail it in with a claim form.

  • Remember that an exchange ticket must be printed and given to you when you redeem a multi-draw ticket with remaining draws. Retailers keep and deface all original winning tickets.

  • Verify the accuracy of your ticket and/or winnings before leaving the retailer’s premises – it is the player’s responsibility to ensure the accuracy of the ticket.

  • Enjoy playing our games! Thank you for supporting education in North Carolina!

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